You have three following ways: either add one of our parts from the catalog, or fill-out the request form, or finally, contact us parts@scandinavian-medical.com directly through email.
AFTERSALES & SPARE PARTS
Being able to support the high-quality medical imaging equipment around the world and prolong the life of the delivered systems to our customers is part of our DNA.
We believe that high-quality medical imaging equipment is for everyone and providing access to spare parts is, therefore, a high priority for us.
Providing our customers and partners around the world with access to spare parts for already installed equipment is of utmost importance for us.
Are you not able to locate the specific parts that you need in our inventory?
Be sure to reach out to our team with your specific request.
Browse Our Inventory
The Process Line of our Aftersales Services
Send a Request
We check internally to see if we have the requested part in stock. Our stock is carefully selected based on our customer portfolio of current and future needs, if we do not have your requested part in stock, we will contact you to discuss the posssibilities to source the part among trusted suppliers.
Our Process
Your Quotation
We will send a quotation with various conditions depending on the parts type. Depending on your location and needs, we will supply you with different shipping, packing, and warranty options.
Upon agreement we will send an official quotation and/or contract depending on the part or solution provided. When payment has been recieved, we will proceed immediately.
Agreement
Packing and Shipping
We pack our parts up to, and often above, OEM standards. To us secure packing is of upmost priority as to minimize the damage during transport. We use all main carriers available and also work with strong shipping suppliers to provide fast and reliable shipping worldwide.
We follow the process from start to finish and keep you updated on the shipping and lead time, as well as following-up on any questions related to the order and future cooperation.
Follow-up
Our Aftersales Values
Quality Management, Knowledge, and Trust
The management of spare parts requires a high level of quality assurance. This is based on our years of industry experience and knowledge, and the reason why our customers trust us.
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